All sales are final. Exchanges for different size t-shirts are accepted up to 10 days after your order has been marked delivered if in stock. Piece(s) must be in the condition that they were sent in. Customer is responsible for the shipping fee.

Once an order is submitted, we do our best to complete it in a timely fashion. Because of this, we do not accept cancellations of orders unless you contact us within 24hours. We understand that sometimes life happens and an order may need to be cancelled or changed. We will work with you to try to rectify any orders that may fall into this category.

Shipping times vary by the rate that you select at check-out. We offer shipping through USPS.

Processing time is generally 1- 3 days unless otherwise noted. If your processing time is expected to be delayed we will contact you as soon as possible.

If your shipping fee is found to be higher than the actual cost of shipping, you will not refunded the overage. We do our best to estimate the size and weight of each piece to ensure that the shipping is calculated accurately. If the cost of shipping is higher than what you have paid for in your order you will NOT be charged an overage fee.

Once packages are scanned in by the mail carrier, they are no longer in our hands. We cannot assume responsibility for packages that are damaged, stolen, or lost in transit. If you need assistance in locating your package, please reach out to your local postmaster.

We encourage custom or personalized orders to meet your specific needs. Please allow for extra preparation time in order for us to complete your order to our fullest extent. If you are requesting custom color combinations, please have a reference picture of your color available. Once completed, a proof will be sent to you. Please do not hesitate to contact us should you need any assistance with a project!

If you would like an order gift wrapped, please select the gift button upon placing an order. We will do our very best to make your gift personalized, and to fill your order to perfection. All of our jewelry items are packaged on a small card inside of a sleeper bag. We place the bag containing your jewelry into a biodegradable jewelry box closed with paper tape for shipping. Each order comes with a little thank you gift from us.

We’d love to work with you! Please contact us at hello@acornandartisan.com

Acorn & Artisan is not liable for any damages done to your order via transit. However, if the packaging is not damaged but the piece is upon arrival, please send me an email & we can discuss potential next steps. I do my best to package each piece with care to prevent damage to your items!

You may file a claim with USPS if your package and its contents arrive damaged. I insure every order over $100.

Lost or Stolen Package

Acorn & Artisan is not liable for lost or stolen packages. If you believe your order was lost in transit or stolen upon delivery, you may file a claim with USPS. I insure every order over $100.

Note: A “lost” package may just be a package that is late & hasn’t been scanned. Please allow 7-21 days for your piece to arrive. Contact me and/or USPS only after you have waited 21 days, please! I have the same tracking information as you — I cannot do anything to help once your order has left my studio. The current staffing shortages and overwhelm can cause delays in shipping, so please be patient with me & USPS! Your piece is most likely arriving soon.