Shipping policy

Most orders are processed and shipped within 1–3 business days, unless otherwise noted on the product page.

Once your order ships, you’ll receive a confirmation email with tracking information. Delivery times vary depending on the shipping method selected at checkout and the carrier.

During product launches, holidays, or especially busy periods, processing may take a little longer.

Shipping addresses

Please double-check your shipping address before placing your order. If you notice an error, contact hello@acornandartisan.com as soon as possible. We’ll do our best to help if your order has not already shipped.

Tracking & delivery

Once a package has been accepted by the carrier, delivery timing is outside our direct control.

If tracking shows your package as delivered but you can’t find it, please check around your property, with household members or neighbors, and allow one additional business day in case the carrier marked it delivered early.

If your package still hasn’t arrived, contact the shipping carrier using your tracking number. If you’re still having trouble after that, reach out and we’ll help you determine the next step.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact hello@acornandartisan.com with your order number and photos of the item and packaging when applicable. We’ll review the issue and help make it right.

International shipping

If you currently ship internationally, I’d add:

International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.