Questions? You’re probably not the first person to ask.
Here are the answers to the most common questions about orders, shipping, products, gifts, and everything in between. If you still need help, get in touch and we’ll point you in the right direction.
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How long does my order take to ship?
Most orders are packed and shipped within 1–3 business days, unless otherwise noted on the product page.
Once your order ships, you’ll receive tracking information by email. Delivery time depends on the shipping method selected at checkout and the carrier.
During launches, holidays, or especially busy weeks, processing may take a little longer.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
We’ll do our best to help if your order has not already been packed or shipped, but changes and cancellations can’t be guaranteed once fulfillment has started.
What is your return or exchange policy?
Because Acorn & Artisan is a small artist-run shop, returns are handled on a case-by-case basis.
If something arrives damaged, incorrect, or there’s an issue with your order, contact us within 7 days of delivery and include your order number and photos when applicable.
Items should be unused and in their original condition.
What if my order arrives damaged?
If your item arrives damaged, send us an email with your order number and a few photos of the item and packaging.
We’ll review the issue and help determine the best next step.
My tracking says delivered, but I don’t have my package. What should I do?
Sometimes carriers mark packages delivered shortly before they actually arrive.
First, check around your property, with household members or neighbors, and allow an additional business day for delivery.
If the package still hasn’t appeared, contact the carrier using your tracking number. If you’re still having trouble after that, reach out and we’ll help you figure out the next step.
Do you offer gift wrap?
Yes. Gift wrap and gift notes can be added to orders while shopping.
If you’re sending an order directly to someone else, make sure their address is entered as the shipping address at checkout.
Do you sell gift cards?
Yes. Acorn & Artisan digital gift cards are available for the person who is very specific about which weird bird they want.
Where are your products made?
Every Acorn & Artisan design begins as an original illustration by Kelsey Champagne-Smith in Georgetown, Texas.
Products are made using a mix of trusted production partners depending on the item, while some paper goods are produced or finished in-house.
Are your designs original?
Yes.
Every Acorn & Artisan design begins as original artwork illustrated by Kelsey Champagne-Smith. The artwork is then adapted for products including art prints, stickers, enamel goods, bandanas, tea towels, cards, mugs, and more.
How should I care for my product?
Care varies by product, so always check the individual product page for specific instructions.
Do you offer wholesale?
Yes.
Acorn & Artisan works with independent shops, museums, nature centers, gift stores, bookstores, and other retailers.