Refund policy
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and returned in its original condition and packaging. Proof of purchase is also required.
To request a return, contact hello@acornandartisan.com with your order number and reason for return. Please do not send items back before receiving return instructions.
Approved returns should be sent to:
Acorn & Artisan
2220 Western View Drive
Georgetown, TX 78626
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If we provide a prepaid return label, the cost of that label may be deducted from the refund.
Once your return is received and inspected, we’ll let you know whether the refund has been approved.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging when applicable.
We’ll review the issue and help determine the best next step.
Non-returnable items
I would add this section and define anything you do not want returned, such as:
- Gift cards
- Gift wrap
- Final-sale or clearance items
- Personalized/custom items, if applicable
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process and post the refund.